Frequently Asked Questions

Everything you need to know about your music collection and orders.

How can I track my order?

Once your order ships, you will receive an email confirmation with a tracking link. You can also view your order status by logging into your account on our website.

What is your return policy for vinyl and CDs?

We accept returns for damaged or defective media within 30 days of delivery. Items must be in their original packaging. Please note that opened entertainment products are generally non-returnable unless faulty.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your shipping address.

My vinyl record arrived warped. What should I do?

We take great care in packaging, but if your record arrives damaged or warped, please contact our support team with photos of the item and packaging to initiate a replacement.

Can I cancel or change my pre-order?

Pre-orders can be cancelled any time before the shipping process begins. Once an order has entered the fulfillment stage, we are unable to make changes or cancellations.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your region.